Internal Service Advisor – Automotive Service

About the role

Infiniti of Charlotte is looking for a motivated Internal Service Advisor to join its fast‑paced service department. The role serves as the communication hub between technicians, advisors, parts, and management, ensuring a smooth workflow and timely vehicle repairs.

Key responsibilities

• Open and manage internal repair orders.
• Dispatch work efficiently to technicians and monitor shop progress.
• Coordinate with the parts department to secure timely parts availability.
• Maintain accurate documentation, repair order notes, and warranty processing.
• Support quality control, vehicle status tracking, and overall shop flow.

Required profile

• Previous automotive service or service advisor experience preferred.
• Strong communication and organizational abilities.
• Ability to multitask in a fast‑paced environment.
• Team‑oriented attitude with attention to detail.

Required skills

• Experience with CDK (preferred but not required).

What we offer

• Competitive compensation.
• Opportunities for growth and advancement.
• Supportive team environment.
• Paid training.
• Health, dental, and vision benefits.
• 401K plan.
• Paid vacation and employee discounts.