Hubsite Manager

About the role

The Hubsite Manager is the primary operational and strategic leader of a Hubsite that supports multiple onsite locations. The role manages and optimizes Hubsite operations and delivers client staffing requirements through workforce planning, recruiting execution and operational oversight. It also leads and develops Hubsite Supervisors and onsite teams to meet staffing goals, SLAs and KPIs.

Key responsibilities

• Drive timely fulfillment of job orders, interpret client requirements and SLAs, and manage fill rates, time-to-fill, open requisitions and workforce productivity
• Evaluate and resolve client and operational issues, escalate when needed, and build working relationships with key client contacts such as HR, Operations, Training and Safety
• Hire, lead, coach and develop Hubsite Supervisors and onsite teams, and hold monthly one-on-ones with direct reports on KPIs, performance and career goals
• Develop growth plans for onsite locations, manage site readiness metrics, and own the pricing and selling of services including temporary and permanent placements
• Manage the Hubsite P&L, including workers' comp, pay rates, taxes and benefits, and set and monitor pay and bill rates by skill category
• Run associate engagement programs, run NPS and pulse surveys, and handle complaints and grievances
• Ensure compliance and safety requirements are met and advise senior leadership on workforce strategy, risk, compliance and resource allocation

Required profile

• High school diploma or equivalent and 5+ years of relevant work experience
• 2-5 years of managerial or supervisory experience in the service provider industry preferred
• Proven track record of customer satisfaction, increased responsibilities and good working relationships with colleagues and management
• Ability to travel between the hubsite and onsite client locations as needed

Required skills

• Proficiency in MS Office (Word, Excel and PowerPoint)
• Knowledge of recruiting practices compliant with federal and state laws and company policies
• Ability to establish and manage KPIs and SLAs, and to develop policies, procedures and goals

What we offer

• Medical, dental, vision, term life and AD&D insurance, short- and long-term disability, and a 401k or non-qualified deferred compensation plan
• Paid leave including up to 152 hours of PTO per year, 10 paid holidays, a community service day and up to 6 weeks of paid parental leave