Help Desk Specialist (Corporate Desktop Support)

About the role

We are seeking a Help Desk Specialist to provide day‑to‑day end‑user support within a mature financial services IT environment. The position handles routine user issues, allowing infrastructure engineers to focus on higher‑level engineering and project work.

Key responsibilities

• Perform password resets, user creation, and account administration in Active Directory.
• Manage distribution lists, security groups, and user attribute updates.
• Provide desktop and laptop troubleshooting, including hardware replacements, RAM/SSD upgrades, monitor installations, and docking station setup.
• Execute PC imaging, refresh projects, and new‑hire workstation deployments.
• Support printers, peripheral devices, scanners, and basic A/V equipment in conference rooms.
• Troubleshoot Microsoft 365 applications (Outlook, Teams) and web browsers (Chrome, Edge, Firefox).
• Assist remote users with VPN, Remote Desktop, and other remote‑access tools.
• Document tickets, manage assets, and support office moves.

Required profile

• 2‑4 years of corporate desktop support experience in a Windows‑based environment.
• Strong customer‑service and communication skills with a stable work history.
• Desire to build a long‑term career in desktop support.
• Understanding of structured IT operations, including ticketing, documentation, standardized deployments, and escalation procedures.
• Ability to clearly explain troubleshooting methodology and past technical problem resolutions.

Required skills

• Windows 10/11
• Microsoft 365 (Outlook, Teams)
• Adobe Acrobat
• Chrome, Edge, Firefox browsers
• Active Directory
• Desktop & laptop troubleshooting
• Hardware replacements, RAM/SSD upgrades
• Monitor installations, docking stations
• PC imaging and refresh projects
• Printer & peripheral support (jams, toner replacement)
• Scanner troubleshooting, conference room A/V basics
• IP addressing, ping, ipconfig, DNS, DHCP, VPN
• Remote Desktop and remote‑access tools