Guest Service Representative – Front Desk (Part‑Time)

About the role

We are seeking a friendly Guest Service Representative to join our Front Desk team at a leading hotel brand. In this part‑time position you will be the first point of contact for guests, ensuring every stay begins and ends with a warm, professional experience.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle payments.
• Respond to guest inquiries, requests, and reservations with accuracy and courtesy.
• Coordinate with Housekeeping, Maintenance, and Sales to resolve issues and maintain smooth operations.
• Maintain daily front‑desk logs, room assignments, and resolve any guest concerns promptly.

Required profile

• Positive attitude with strong customer‑service orientation.
• Ability to multitask in a fast‑paced environment.
• Excellent communication skills and a professional demeanor.
• Physical ability to stand for extended periods.
• Prior hotel or customer‑service experience is a plus, but training is provided.

Required skills

• Basic computer proficiency.

What we offer

• Team‑focused culture with on‑the‑job training and career growth opportunities.
• Employee recognition programs and referral bonuses.
• Paid vacation, sick leave, bereavement, jury duty and holiday pay at time‑and‑a‑half.
• Travel discounts on hotel rooms and paid volunteer time off.
• Employee Assistance Program with mental‑health resources.
• For full‑time teammates: affordable health, dental, vision, accident and critical illness plans, 401(k) with company match, and flexible spending options.