Guest Service Representative – Front Desk

About the role

We are seeking a Guest Service Representative to be the welcoming face of our hotel front desk. In this full‑time position you will ensure every guest enjoys a smooth check‑in and check‑out experience while providing attentive support throughout their stay.

Key responsibilities

• Greet guests, handle check‑in and check‑out procedures, and manage room assignments.
• Process payments, reservations, and special requests with accuracy.
• Communicate promptly with Housekeeping, Maintenance, and Sales teams to resolve guest issues.
• Maintain the front‑desk area, update logs, and ensure compliance with hotel policies.
• Address guest inquiries and complaints professionally, aiming for swift resolution.

Required profile

• Friendly, positive attitude with strong customer‑service orientation.
• Ability to multitask in a fast‑paced environment.
• Excellent verbal communication and problem‑solving skills.
• Physical ability to stand for extended periods.
• Prior experience in hospitality or customer service is a plus, but training is provided.

Required skills

• Basic computer proficiency for reservation and payment systems.

What we offer

• Competitive hourly wage starting at $15‑$16 with scheduled increases at 30, 60 and 90 days.
• Full‑time benefits including health, dental, vision, 401(k) with company match, paid time off and holiday pay.
• Team‑oriented culture with on‑the‑job training and career growth opportunities.
• Employee recognition programs, referral bonuses, and discounted hotel stays.