Guest Service Agent

About the role

The Guest Service Agent greets, registers and assists guests in a friendly and courteous manner, ensuring compliance with hotel brand and sustainability standards.

Key responsibilities

• Greet guests, register them, assign rooms and verify payment methods.
• Make and confirm reservations, compute bills, collect payments and provide change.
• Handle guest requests promptly, resolve complaints or escalate to a supervisor.
• Secure guests' valuables in hotel safe or safe‑deposit boxes.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Assist in the breakfast area or with luggage during peak periods.
• Maintain awareness of guest satisfaction scores and work to improve them.

Required profile

• High school diploma or equivalent (preferred).
• Previous customer service experience or equivalent training.
• Knowledge of PMS systems (preferred).

What we offer

• Competitive hourly wage of $21.00‑$22.00.
• Medical, dental and vision health insurance.
• Paid time off, 401k company match and daily pay.
• Free basic life insurance and access to TELUS Health resources.
• Travel discounts, commuter benefits and employee assistance program.
• Referral bonus program and professional development opportunities.