Guest Experience Team Lead

About the role

Impact Kitchen, a nutrition‑focused all‑day restaurant in New York City, is looking for a Guest Experience Team Lead to set high hospitality standards and ensure every guest enjoys a memorable experience.

Key responsibilities

• Create positive interactions at every point of the guest journey, from greeting to checkout.
• Take orders, serve meals, and side dishes while maintaining a welcoming atmosphere.
• Partner closely with the Culinary Experience team to ensure seamless service.
• Prepare a variety of beverages quickly and to exacting quality standards.
• Train, coach, and transfer knowledge to team members, acting as the go‑to resource for guest experience.
• Support management in daily operations and uphold restaurant keys and standards.

Required profile

• Passion for health, wellness, and wholesome food.
• Strong hospitality mindset with a focus on community building.
• Ability to mentor and develop team members.
• Team‑player who thrives in a fast‑paced restaurant environment.

Required skills

• Experience in beverage preparation and service.
• Proficiency in taking orders and serving guests.
• Knowledge of restaurant operations and teamwork.

What we offer

• Hourly wage of $19 plus average tips of $4‑$7.
• Paid time off.
• Clear career path with potential progression to Restaurant Assistant Manager.
• Work in a purpose‑driven, community‑focused environment.