GSOC Program Manager

About the role

Allied Universal's Enhanced Protection Services, part of its Risk & Consulting Group, is looking for a GSOC Program Manager to lead and oversee the day-to-day operations of its Global Security Operations Center. The role protects personnel, assets and facilities through operational leadership, incident management, threat monitoring and continuous program improvement, acting as a key link between clients, internal stakeholders and global security teams. Pay is $83,200 annually, with Monday to Friday hours (9am to 5pm) and flexibility required depending on business needs.

Key responsibilities

• Provide strategic leadership of GSOC operations, including monitoring, incident response and business continuity support across a global environment.
• Serve as the main point of contact for the GSOC, coordinating with clients, partners and global teams.
• Lead incident escalation and response, including real-time decisions, stakeholder communication and post-incident reviews.
• Develop and improve GSOC policies, SOPs, incident response plans and operational standards.
• Manage, coach and develop GSOC staff through training, performance management, quality assurance audits and readiness exercises.
• Oversee threat intelligence, risk monitoring and security event management, and track KPIs to drive improvements.
• Implement new technologies and security systems, support field teams, sites and vendors, and ensure compliance with client requirements and contracts.
• Configure, support and coordinate physical security systems such as access control and video management platforms (Alta Open and Alta Video).
• Handle system outages, controller failures and recurring issues, coordinate break-fix work, and review alarm configurations.

Required profile

• Bachelor's degree in Security Management, Criminal Justice, Emergency Management, Business Administration or a related field.
• Certified Protection Professional (CPP) and Physical Security Professional (PSP) certifications through ASIS International.
• At least 3 years of GSOC operations experience and 2 years of leadership or supervisory experience, preferably in security.
• Experience managing teams, programs and cross-functional stakeholders in a fast-paced environment.
• Experience with access control systems, video management systems and incident management platforms.

Required skills

• Security and operational platforms such as Lenel, Milestone, ServiceNow or Everbridge.
• Incident management, threat monitoring, business continuity and physical security operations.
• Leadership, communication, stakeholder management, writing and analytical skills.
• Ability to perform under pressure and make sound decisions during critical incidents.

What we offer

• Medical, dental and vision insurance.
• Life insurance, AD&D insurance and disability insurance.
• Eligibility to participate in the company's 401(k).