GSE & Tools Customer Solutions Manager

About the role

The GSE & Tools Customer Solutions Manager will lead the strategic vision and business development for Ground Support Equipment and tools across the Americas, driving growth and innovation for Airbus Commercial Engineering & Maintenance.

Key responsibilities

• Define and execute the long‑term business strategy for the GSE & Tools portfolio, targeting $222M revenue in the region.
• Translate diverse customer challenges into high‑value GSE and tool solutions and manage the regional product pipeline.
• Lead technical and commercial negotiations, influencing sales campaigns and supporting high‑level customer engagements.
• Develop regional vendor partnership strategies, scouting technologies such as automation, IoT and AI.
• Coordinate with legal, contracts and internal stakeholders to ensure compliant service sales and co‑development agreements.

Required profile

• Engineering degree or equivalent experience with at least 7 years in aircraft maintenance, MRO or tool manufacturing.
• Proven project management experience and ability to build and defend business cases.
• Strong analytical skills with a data‑driven decision‑making approach.
• Excellent communication skills and comfort working with airline and MRO customers.

Required skills

• Deep knowledge of aerospace maintenance operations and Airbus technical documentation (AMM, SRM, TEM).
• Expertise in Ground Support Equipment and tools, including vendor‑designed solutions.
• Proficiency with Salesforce for CRM and Skywise for market and maintenance intelligence.
• Familiarity with emerging technologies such as IoT, AI, automation and additive manufacturing.