Group Billing Coordinator

About the role

The Group Billing Coordinator supports the financial operations of the Loews Philadelphia Hotel in Center City, handling invoicing, payment processing and billing tracking so that financial records are accurate, collections are timely and cash flow is managed effectively. The role suits someone who thrives in a fast-paced environment and balances several priorities.

Key responsibilities

• Complete contract reviews with the M&E team and attend pre-convention meetings
• Monitor the direct billing and approval process, and verify PM accounts set up 45 days before group arrival
• Perform on-site billing reviews with clients when requested, and scan and submit supporting documentation to the Financial Service Center
• Act as first point of contact for missing information, research and resolve discrepant charges, and calculate contractual concessions, tax exemptions, attrition and cancellation fees
• Reconcile banquet checks to the group resume and work with the banquet team on revisions
• Collaborate with department heads, the M&E team and the Financial Service Center Senior Collections Coordinator
• Complete the group billing checklist for each group and review house accounts and PMs daily
• Settle and process balance due payments, research payment questions from the cash applications group, and attend mandatory training and meetings

Required profile

• Minimum 2 years of billing experience
• High school diploma or GED equivalent preferred
• 1-2 years of customer-facing experience in hospitality or finance
• Ability to communicate effectively in English, spoken and written
• Regular attendance and willingness to follow varying schedules

Required skills

• Computer-based accounting, property and POS management software
• Advanced Microsoft Office

What we offer

• Health and wellness benefits, 401(k) with company match
• Paid sick days, vacation, holidays, bereavement leave and paid parental leave
• Tuition reimbursement, training and development, and career growth
• Commuter benefits, pet insurance, food and beverage discounts, and team member hotel rates