General Manager – New York Flagship

About the role

The Museum of Ice Cream is seeking a General Manager to lead its New York flagship. This on‑site position oversees financial performance, guest experience, and team culture, requiring both strategic vision and hands‑on execution.

Key responsibilities

• Drive P&L results, manage schedules, payroll, and training programs.
• Lead Front of House and Back of House teams, ensuring seamless guest flow and high service standards.
• Maintain compliance, guest standards, and cultural health across the venue.
• Act as the primary bridge between senior leadership and day‑to‑day operations.
• Work the floor during evenings, weekends, and peak periods to support staff and resolve operational challenges.
• Plan and execute strategic initiatives, peak‑period staffing, and special events.

Required profile

• Proven leadership experience in a high‑volume, guest‑facing environment.
• Strong emotional intelligence and ability to inspire and empower managers and teams.
• Comfortable balancing strategic oversight with hands‑on problem solving.
• Excellent decision‑making, change‑leadership, and communication skills.

Required skills

What we offer

• Opportunity to shape the culture of an iconic, immersive brand.
• Collaborative environment with direct impact on guest and employee success.