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This job expired on 12/09/2026. It no longer accepts applications.
General Manager – New York Flagship
MUSEUM OF ICE CREAM · New York
Job description
About the role
The Museum of Ice Cream is seeking a General Manager to lead its New York flagship. This on‑site position oversees financial performance, guest experience, and team culture, requiring both strategic vision and hands‑on execution.
Key responsibilities
- Drive P&L results, manage schedules, payroll, and training programs.
- Lead Front of House and Back of House teams, ensuring seamless guest flow and high service standards.
- Maintain compliance, guest standards, and cultural health across the venue.
- Act as the primary bridge between senior leadership and day‑to‑day operations.
- Work the floor during evenings, weekends, and peak periods to support staff and resolve operational challenges.
- Plan and execute strategic initiatives, peak‑period staffing, and special events.
Required profile
- Proven leadership experience in a high‑volume, guest‑facing environment.
- Strong emotional intelligence and ability to inspire and empower managers and teams.
- Comfortable balancing strategic oversight with hands‑on problem solving.
- Excellent decision‑making, change‑leadership, and communication skills.
Required skills
What we offer
- Opportunity to shape the culture of an iconic, immersive brand.
- Collaborative environment with direct impact on guest and employee success.
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MUSEUM OF ICE CREAM
New York
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