General Manager - Blair Hill Restaurant Group

About the role

Blair Hill Inn, a Relais & Châteaux boutique hotel in Maine, is looking for a General Manager to partner with its Executive Chef and lead the front of house team of its two restaurants. The hotel serves a locally sourced farm-to-table menu and a wood-paneled cocktail lounge, and is the only Relais & Châteaux hotel and restaurant in Maine.

Key responsibilities

• Direct and coordinate all front of house activities in the two restaurants, working with the Executive Chef
• Maintain accurate standard operating procedure manuals covering service standards and payment handling
• Train staff to uphold serving standards and organize regular training sessions and meetings
• Select new hires, interview, orient and train them, including compliance training on state health regulations
• Prepare and adjust work schedules so the right labour force is present on each shift
• Control front of house operating expenses against weekly sales projections and order weekly liquor and beverage requisitions
• Ensure adherence to beverage controls and standard operating procedures, and audit guest checks for irregularities and cash control issues
• Respond professionally and urgently to guest inquiries and complaints
• Supervise staff opening, running and closing procedures, and keep accurate outlet analytical data for budget planning
• Recognize and reward staff for exceptional service and teamwork

Required profile

• 5+ years of restaurant supervisor or management experience
• 5+ years of serving experience
• Knowledge of wine and spirits desired

What we offer

• Competitive salary
• Affordable housing available