Guest Services Agent, Full-Time

About the role

The Ala Moana Hotel by Mantra, a condo-hotel in Honolulu with 1,176 rooms, is looking for a full-time Guest Services Agent within its Front Office team. The ideal candidate has strong customer service skills, is highly organized and has a passion for hospitality.

Key responsibilities

• Greet and register guests and maintain guest accounts by posting charges and payments
• Verify and settle accounts at checkout or at any time during the stay
• Complete the registration process accurately from arrival to departure
• Assist guests with inquiries and requests and act on them appropriately

Required profile

• High school diploma or equivalent
• Ability to communicate in English, verbally and in writing
• Previous customer experience and the ability to work under pressure
• Problem-solving skills and the ability to stay calm in difficult situations
• Able to work alone or as part of a team

What we offer

• Pay of $28.67 to $35.84 per hour
• Medical, dental, vision and drug coverage, plus an Employee Assistance Program
• Paid vacation, sick leave and holidays
• Bus subsidy and parking options
• Complimentary meal during shifts in the team cafeteria
• Uniforms or a dry-cleaning allowance
• Hotel discounts through Accor's global network
• Training, development programs and career growth opportunities