General Clerk III

About the role

Amentum is hiring a General Clerk III, an hourly, overtime-eligible position under the Service Contract Act (SCA). The role uses subject-matter knowledge and judgment to complete multi-step administrative assignments, including answering calls, managing mail, keeping records and handling complaints. It involves working with Federal personnel and industry members.

Key responsibilities

• Answer incoming calls, including the multi-line switchboard, and take messages, transfer calls or route them to voice mail
• Open, date stamp, log and distribute daily mail
• Maintain financial and other records, stored manually and electronically
• Verify statistical reports for accuracy and completeness, and verify information for outgoing correspondence
• Handle and adjust complaints, escalating them to the proper chain of command
• Compile data from various sources and enter it into databases, spreadsheets or other tools
• Retrieve confidential information from databases and verify caller PII (name, SSN, DOB, address)
• Train same or lower-level contract staff where required, and assist in other same-category tasks as directed by the supervisor

Required profile

• High school diploma or GED; telephonic customer service skills preferred
• Ability to work with minimal supervision, manage time and work under pressure
• Ability to lift up to 40 pounds and perform frequent repetitive motions
• US citizenship required to obtain and maintain MRPT facility credentials

Required skills

• Good computer skills, including Microsoft Office and databases such as NFRTR, FLS and FEIS
• Oral and written communication skills
• Attention to detail and accuracy

What we offer

• Estimated hourly rate of $20.57, with possible health and welfare payments under the SCA
• Health, dental and vision insurance, paid time off and holidays
• Retirement benefits including 401(k) matching, parental leave and educational reimbursement
• Employee stock purchase plan, disability and life insurance, pet insurance and tax-saving options