Full-Time Work Café Concierge – Miami Worldcenter

About the role

The Work Café Concierge is the primary customer‑facing representative within Santander's Work Café at Miami Worldcenter. You will create a welcoming, professional environment and support customers with everyday transactions, space bookings, and event participation.

Key responsibilities

• Greet and direct all customers entering the Work Café, ensuring a smooth first impression.
• Manage co‑working, meeting room, and event space bookings, preparing rooms before and after use.
• Promote and explain digital self‑service options, encouraging customers to use alternative channels.
• Assist the Work Café Manager and Events Manager with programming, promotion, and day‑of event logistics (check‑in, setup, cleanup).
• Coordinate with third‑party baristas and cleaning staff to maintain a clean, inviting environment.
• Serve as the main point of contact for customer inquiries, routing them to the appropriate resources or partners.

Required profile

• Associate’s Degree or equivalent work experience.
• Ability to perform all essential duties satisfactorily, with reasonable accommodations available.
• Strong customer‑service orientation and professional demeanor.
• Excellent communication skills and the ability to work collaboratively with internal and external teams.

Required skills