Full-Time Customer Service Representative – Freight Logistics

About the role

R+L Carriers is seeking a full‑time Customer Service Representative to join its Reno, NV Service Center. You will work Monday‑Friday on various shifts, providing freight tracking support and ensuring customers feel valued.

Key responsibilities

• Maintain positive relationships with customers and assist them in tracking freight movement.
• Perform daily freight tracing and resolve freight‑related issues for customers and internal terminals.
• Collaborate with other R+L locations to address freight concerns and ensure timely deliveries.
• Handle additional duties as assigned, supporting overall service center operations.

Required profile

• Strong communication and telephone skills.
• Ability to thrive in a fast‑paced environment and manage stressful situations.
• General office and customer‑service experience.
• Basic knowledge of Windows, Outlook, and other Microsoft products.
• Typing speed of at least 30 WPM.
• Preferred: 2+ years of clerk or similar experience in a fast‑pace setting and freight‑logistics background.

Required skills

• Windows
• Outlook
• Microsoft Office (Word, Excel, PowerPoint)
• Typing (30+ WPM)

What we offer

• Hourly wage of $20.42.
• PTO after the first 90 calendar days.
• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid vacation, holidays, and access to exclusive employee resorts in Daytona Beach (FL), Big Bear Lake (CA), Pigeon Forge (TN), and Ocean Isle Beach (NC).