Front Desk Supervisor
Le Méridien Tampa, The Courthouse · Tampa
Job description
About the role
The Front Desk Supervisor will lead front desk operations, ensuring guest service, quality, and sustainability standards are met. This role supports the Front Office Manager and contributes to guest satisfaction and hotel performance.
Key responsibilities
- Interview, select, train, schedule, coach, and support front desk associates.
- Resolve guest complaints, monitor satisfaction scores, and implement improvement plans.
- Oversee front office operations in the absence of senior managers.
- Perform bookkeeping tasks, balance accounts, and conduct audits.
- Make and confirm reservations, promote marketing programs, and handle guest check‑in/check‑out processes.
- Maintain cleanliness and appearance of reception areas and follow sustainability guidelines.
Required profile
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related front desk or hospitality experience.
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Le Méridien Tampa, The Courthouse
Tampa