Forward Deployed Engineering Team Manager

About the role

Tennr helps doctors refer patients to specialists by handling the complex paperwork needed to get providers paid by insurers, using proprietary models. The Forward Deployed Engineering Team Manager leads a team of Forward Deployed Engineers (FDEs) and owns delivery outcomes across their book: clean builds, on-time milestones and healthy, growing accounts. This is a management seat with real autonomy, reporting to the VP of Solutions, and is described as the proving ground for delivery leadership at Tennr.

Key responsibilities

• Own the team's key metrics: time to first outcome from go-live, delivery predictability on key milestones, and adoption and health across all accounts.
• Hold the quality bar: review scoping and architectures before builds, require dry runs for high-stakes moments (architecture reviews, demos, UAT), and sample live customer calls to coach execution.
• Hire and develop every FDE through weekly 1:1s, evidence-based reviews, clear 30/60/90 ramp expectations and documented growth plans.
• Act as first line of defense on escalations: diagnose root causes, set direction, coordinate the fix and coach so it does not recur.
• Serve as technical solutioning partner for FDEs facing hard architecture and workflow problems.
• Act as final scoping gate on pre-sales engagements, catching post-sale risk before contracts close.
• Turn patterns across the pod's accounts into a clear signal for Product and close the loop with the team on what ships.

Required profile

• Experience leading and developing a team of implementation, solutions or technical delivery professionals.
• Track record of delivering complex customer implementations; healthcare or healthcare technology experience preferred.
• Strong technical judgment on architecture and workflow design, able to guide a build without taking it over.
• Ability to inspect work and hold a high bar, even when the work looks fine.
• Clear communication with customers and executives, and ability to surface risk and trends early.
• Experience partnering with Product to turn recurring field patterns into roadmap priorities.
• High ownership mindset and comfort in a fast-paced, ambiguous environment.

What we offer

• Unlimited PTO.
• 100% paid employee health benefit options.
• Employer-funded 401(k) match.
• Competitive parental leave.
• Free lunch and a pantry of snacks.
• Office at 345 Hudson Street, Hudson Square, 4 days per week.