Forward Deployed Consultant, Manufacturing

About the role

Miro's Professional Services team works with Enterprise customers to turn their collaboration, building and innovation around agentic AI and the Miro platform. As a Forward Deployed Consultant, Manufacturing, you apply AI solutions to transform and automate the core operating processes of leading industrial enterprises. You partner with C-level executives, help them identify high-impact opportunities, build and test enterprise-grade AI solutions on their own data and systems, and drive measurable business outcomes. You work alongside an Account Executive on named accounts, bringing dedicated industrial expertise.

Key responsibilities

• Partner with senior executives (COO, Chief Supply Chain Officer, Chief Digital Officer, VP Manufacturing, VP Quality) to define an AI transformation agenda and lead the initial CxO conversation
• Qualify opportunities before a Validation Sprint: sponsor authority, commitment and potential for a multi-year, seven-figure relationship
• Co-author the Sprint charter with the Account Executive, then run the Sprint end to end, developing and testing the solution on the customer's real data and systems
• Rebuild manufacturing processes on AI-first principles across five workflows: new product development and gate review, quality and continuous improvement, portfolio and program management, operations and launch readiness, and process development and transformation
• Build using Miro's AI Workflows, Prototypes, Goals, Roadmaps & Delivery, extended via API, WebSDK and MCP integrations into ERP, PLM, MES and quality systems
• Turn Sprint outcomes into a business value story, ROI model and KPI baseline, support the read-out to the sponsor, and co-own the conversion into the partnership proposal and commercial approach
• Define the scope of Professional Services after sale, share learnings internally and promote them externally through thought leadership

Required profile

• 8+ years in top-tier consulting, forward deployed engineering, solution consulting or enterprise transformation, weighted toward manufacturing and industrial environments
• Deep understanding of manufacturing processes: NPI and stage-gate/APQP, engineering change management, quality systems (FMEA, 8D, PPAP), S&OP and production planning, lean and continuous improvement, maintenance and reliability
• Credibility with COO, Chief Supply Chain Officer, VP Operations, VP Quality and Plant General Manager stakeholders
• Business-problem-first mindset, comfort in both the boardroom and the plant, self-starter who works independently and under ambiguity
• Willingness to travel to customer sites up to 40%

Required skills

• Industrial enterprise stack: ERP (SAP or equivalent), PLM (Teamcenter, Windchill, 3DEXPERIENCE), MES, quality management systems
• GenAI tools: Miro, Cursor, Claude Code and Cowork, ChatGPT, Google and Microsoft suites, MCP integrations, prompt and context engineering
• Ability to build a before/after value story with financial and ROI analysis

What we offer

• Global benefits package including equity, a wellbeing benefit, a WFH equipment allowance and an annual Learning & Development stipend
• A diverse team with full benefits that may vary by location