Floating Community Support Specialist

About the role

The Floating Community Support Specialist works for Greystar's centralized Resource Center team, supporting several portfolios of communities and projects. The role covers the financial side of onsite operations: accounting, bookkeeping, financial close-out, payables processing, and resident and vendor communication. It is an onsite position.

Key responsibilities

• Process onsite operational expenses for payment by reconciling work performed and goods received, and coding expenses to the correct Chart of Account codes.
• Manage communication between vendors and contractors, accounting and the client/owner, and coordinate vendor setup and payment disputes.
• Communicate with residents about account balances, collect on delinquent accounts and enforce lease terms to maximize revenue.
• Follow procedures for regaining possession of apartments, including proper notices, filings with legal counsel and coordination with onsite teams.
• Review utility billing charges and coordinate resolution of unit-level discrepancies.
• Complete final accounting procedures to ensure accurate billing and minimize liability.
• Help with resident lifecycle paperwork such as move-in/move-out, renewals, file and insurance audits.
• Respond promptly to resident questions and requests to promote satisfaction and retention.

Required profile

• College degree in a related field, or equivalent education and experience.
• At least one year of accounting, property management or related experience preferred.
• History showing property management, accounting and customer service skills sufficient to run an apartment community's day-to-day finances and records.
• Ability to read, write and communicate clearly, including on legal documents and financial matters.
• Understanding of property operations, lease terms and lease enforcement, including collections and delinquency management.

Required skills

• Property management software, with Yardi experience preferred.
• Proficiency in internet, word processing, spreadsheets and databases.
• Mathematical skills for calculating payments and percentages.

What we offer

• Medical, dental, vision, disability and life insurance, with low employee-only medical costs.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays, plus birthday off after 1 year.
• Onsite housing discount at Greystar-managed communities, subject to availability.
• 401(k) with company match up to 6% after 6 months, paid parental leave and fertility benefit reimbursement up to $10,000.
• Employee assistance program and additional insurance plans.
• Eligibility for bonus programs depending on whether the role is corporate or onsite.