Financial Counseling Representative

About the role

R1 RCM is hiring an on-site Financial Counseling Representative for its Pensacola, Florida office, working Monday to Friday, 8 am to 4:30 pm. The role supports patients through the financial side of healthcare by helping them understand insurance coverage, financial responsibility and payment solutions, while building a career in revenue cycle and financial counseling.

Key responsibilities

• Help patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Required profile

• High School Diploma or GED
• Exceptional customer service, communication and interpersonal skills
• Compassion, empathy and patience when supporting patients, clients and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with high attention to detail
• Professionalism in sensitive financial conversations

What we offer

• Base pay of $16.48 to $23.13 per hour, depending on role, level, location, experience and education
• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance, Medicaid and detailed intakes
• Opportunities for growth within R1
• A supportive team environment with a competitive benefits package