Field Service Technician – Poultry Processing Equipment

About the role

The Field Service Technician provides first‑level support for Foodmate poultry processing systems, handling installations, repairs, and upgrades at customer sites. This role combines hands‑on technical work with strong communication to ensure equipment reliability and customer satisfaction.

Key responsibilities

• Travel up to 90% of the time to customer locations for installations, service, and equipment rebuilds.
• Troubleshoot and resolve mechanical, electrical, pneumatic, and performance issues on poultry processing machines.
• Document technical findings, service actions, and expense reports promptly.
• Train customers on equipment operation, safety, and any modifications performed.
• Identify opportunities for product or service enhancements during site visits.
• Maintain compliance with all safety policies and procedures.
• Assist senior technicians and collaborate with internal teams on complex problems.

Required profile

• Minimum two years of technical trade experience or equivalent hands‑on work with industrial equipment.
• Mechanical aptitude and ability to use a variety of hand and power tools.
• Understanding of electrical components, current flow, and ability to diagnose electrical faults.
• Willingness to travel extensively (up to 90%) and work on‑site.
• Proactive attitude toward learning new equipment designs and components.

Required skills

• Mechanical troubleshooting of industrial machinery.
• Electrical diagnostics and component testing.
• Pneumatic system maintenance.
• Repair and maintenance of automated/industrial equipment.
• Use of hand and power tools for installation and repair.
• Service report documentation.