Field Service Technician - 2nd Shift, Omaha

About the role

GLORY is hiring a Field Service Technician for its 2nd shift in Omaha, Nebraska. You will be the face of the company, managing customer service and care directly, troubleshooting and repairing high-speed cash-handling equipment, tracking parts and tools and keeping up with changes in the equipment. The role is permanent and full-time, Monday to Friday, 12pm to 8:30pm, with a 10% shift differential.

Key responsibilities

• Ensure overall customer satisfaction and keep customers informed of progress during maintenance or downtime
• Diagnose system problems and make repairs
• Complete machine installations, engineering change notices and hardware/software upgrades
• Track and manage parts and tools, and stay current on technical and functional changes to the equipment
• Follow safety guidelines, complete environmental health and safety training and report job-site accidents

Required profile

• Currently enrolled in or completed studies in electromechanics, electrical engineering or equivalent work experience
• Certificates in mechanics, electronics, automation or data processing preferred
• 3-5 years of technical field service repair experience preferred (e.g. aviation, medical equipment, vending machines, military repair)
• Valid driver's license; must live within about 45 miles of Omaha or be willing to relocate, as a company van is provided and travel to customer sites is required
• Able to lift up to 50 pounds, sit or stand for long periods, and work weekends and holidays on a rotational basis, including occasional on-call duty

Required skills

• Electrical schematics, logic diagrams and mechanical drawings
• AC/DC power distribution and digital/analog circuitry
• Experience with high-speed paper handling machines such as check sorters, mail sorters, currency sorters, ATMs or copiers preferred
• Microsoft Office and basic PC skills; the role is focused on electro-mechanical repair, not IT

What we offer

• Pay of $20-$27 per hour, adjusted by factors such as experience and location
• 401(k) plan with company non-elective contribution and employer match
• Paid parental leave, dental, vision, life insurance and FSA
• Vacation and sick days, paid holidays, annual bonus and career advancement opportunities