Field Service Technician 2nd Shift - Bronx, NY

About the role

GLORY is hiring a Field Service Technician for its 2nd-shift team in the Bronx, New York. You will directly manage customer service and care, independently troubleshoot and repair high-speed cash-handling equipment, track parts and tools, and stay current on technical changes to GLORY equipment. The role is permanent and full-time, with a pay range of $25-$32 per hour and a 10% shift differential for 2nd shift.

Key responsibilities

• Ensure overall customer satisfaction and keep customers informed of progress during maintenance or downtime
• Diagnose system problems and make repairs
• Complete machine installations, engineering change notices and hardware/software upgrades
• Track and manage parts and tools, and stay up to date on technical and functional changes to equipment
• Follow safety guidelines, complete environmental health and safety training and report job site accidents

Required profile

• Currently enrolled in or completed studies in electromechanics, electrical engineering or equivalent work experience
• Certificates in mechanics, electronics, automation or data processing preferred
• 3-5 years of technical field service repair experience preferred (e.g., aviation, medical equipment, vending machines, military repair)
• Valid driver's license; must live within about 15 miles of the Bronx or be willing to relocate, as a company van is provided and daily driving to customer sites is required
• Able to lift up to 50 pounds, sit and stand for long periods, and work weekends and holidays on a rotational basis, including occasional on-call duty

Required skills

• Electrical schematics, logic diagrams and mechanical drawings
• AC/DC power distribution and digital/analog circuitry
• Experience with high-speed paper handling machines such as check sorters, mail sorters, currency sorters, ATMs or copiers preferred
• Microsoft Office and basic networking knowledge helpful but not essential

What we offer

• 401(k) plan with company nonelective contribution and employer match
• Health, dental, vision, FSA, life insurance and disability coverage
• Paid parental leave, vacation, sick days and holidays
• Tuition, adoption and legal protection assistance, annual bonus and career advancement opportunities