Field Service Professional – Smart Home Technology

About the role

Join Vivint Smart Home as a Field Service Professional in Norfolk, VA. You will install, service, and troubleshoot cutting‑edge smart home equipment while providing on‑site sales recommendations that enhance customers’ security and automation experience.

Key responsibilities

• Install and configure security cameras, smart locks, and home automation devices in residential settings.
• Perform routine maintenance, diagnose, and resolve technical issues on installed equipment.
• Conduct on‑site assessments to identify upgrade opportunities and present sales solutions to homeowners.
• Educate customers on system operation, best practices, and safety features.
• Document service activities, maintain inventory of tools, and ensure accurate reporting.

Required profile

• Strong customer‑first attitude with the ability to build rapport and act with integrity.
• Sales mindset – experience in retail, B2C sales, or service‑based sales is a plus.
• Technical aptitude and willingness to learn smart‑home technologies.
• Valid driver’s license and ability to work independently in the field.

Required skills

• Security cameras
• Smart locks
• Home automation systems

What we offer

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Take‑home company vehicle and gas card; paid drive time.
• 4‑day work weeks (4/10 schedule, includes Saturdays) for better work‑life balance.
• All tools, a cell phone, tablet, and paid licensing required for the job.
• 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, employee stock purchase program, and employee pricing on smart‑home equipment.
• Opportunity to earn a yearly company‑paid incentive trip (plus one guest).