Field Service Professional

About the role

Join Vivint Smart Home, an NRG owned company, as a Field Service Professional in Prescott, AZ. You will install cutting‑edge smart home technology and proactively recommend upgrades to give customers peace of mind.

Key responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
• Evaluate customer homes on‑site and sell equipment upgrades or service enhancements.
• Train homeowners on system use and provide ongoing support.
• Maintain safety assessments at each home and follow company safety protocols.

Required profile

• Customer‑first attitude with strong integrity and rapport‑building skills.
• Sales mindset; experience in retail, B2C sales, insurance, or service sales is a plus.
• Valid driver’s license with a satisfactory driving record.
• Ability to pass background screening and licensing requirements.

Required skills

• Security camera installation.
• Smart lock installation.
• Home automation system installation and troubleshooting.

What we offer

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Paid training (virtual and on‑the‑job) and ongoing coaching.
• Take‑home company vehicle, gas card, and paid drive time.
• Four‑day work weeks (4/10 schedule, including Saturdays).
• Benefits: ten paid holidays, two weeks PTO, 401(k) with 6% match, employee stock purchase program, and employee pricing on smart home equipment.
• Opportunity to earn a yearly company‑paid incentive trip for you and a guest.