Field Service Lead - Technical Support Specialist

About the role

Wabtec is hiring a Field Service Lead / Technical Support Specialist in the Greater New York City territory. The role manages and supports warranty and aftermarket activities for Wabtec products on active transit projects, supervises field service technicians, maintains strong customer relationships and acts as the main link between customers, car builders and Wabtec management. It is based on-site at transit authority locations and reports to the Field Service Manager / Regional Service Director.

Key responsibilities

• Serve as the key Wabtec representative on Transit Authority sites for warranty, modifications and aftermarket activities, and build relationships with transit authorities and car builders.
• Support transit authority repair operations with troubleshooting and debugging, analyze reliability data and recommend improvements to procedures and replacement intervals.
• Maintain a database of reliability trends, investigate field failures and produce engineering reports, and collaborate with maintenance teams on product launches and field testing.
• Assist the regional manager in supervising, coaching and training technicians, set performance goals, run task reviews and recommend training programs.
• Promote a strong safety culture, ensure PPE compliance and the "2-minute warning" initiative, generate risk assessments and implement safety procedures.
• Prepare weekly reports on safety, manpower, warranty support and retrofits, track service calls, work orders and timekeeping, and manage warranty spare inventory.
• Implement computerized reporting systems (e.g. Field Connect), lead training on its modules and train car builder and transit authority personnel on Wabtec systems.

Required profile

• Proven experience as a supervisor or in a similar technical leadership role.
• Strong mechanical aptitude and hands-on capabilities.
• Excellent communication and organizational skills, with the ability to explain complex technical issues clearly.
• Knowledge of rail industry products and systems preferred.
• Valid driver's license and ability to travel to the U.S. for training.
• Travel required within the Greater NYC territory and occasionally to the U.S. for training and support.

Required skills

• Proficiency in MS Office and familiarity with reporting tools.
• MS Office and reporting tools.

What we offer

• Pay range of $33-$43, depending on experience, education, location and other factors.
• Benefits including health, welfare and retirement coverage, and possibly an annual bonus.