Field Service Engineer I – IVF Equipment

About the role

This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance. It involves field‑based equipment service and installation activities following established procedures, while building technical competency across supported products and using D365 CRM for service documentation.

Key responsibilities

• Obtain certifications to install and service assigned IVF equipment.
• Perform equipment installations following standard procedures.
• Carry out routine service, maintenance, calibration, and validation tasks.
• Provide basic technical support to customers and sales teams.
• Assist in troubleshooting and repair activities.
• Maintain accurate paperwork and device history records in D365.
• Support workshops and trade shows (setup and teardown).
• Manage travel logistics and expense reporting.
• Participate in training and team meetings.
• Perform other duties as assigned.

Required profile

• Basic understanding of medical device service.
• Foundational knowledge of microscopy and lab environments.
• Ability to follow procedures and work under guidance.
• Basic troubleshooting skills (electrical and mechanical).
• Strong organizational and communication skills.
• Familiarity with MS Office; CRM exposure preferred.
• Passing of background check.
• Experience in medical equipment field service or service and repair preferred.
• Bachelor’s degree in a related technical discipline or equivalent experience.
• Biomedical equipment education a plus.

Required skills

• MS Office
• D365 CRM
• Electrical troubleshooting
• Mechanical troubleshooting

What we offer

• Competitive salary range $59,796–$79,675 per year.
• Outstanding total compensation plan.
• Medical coverage.
• 401(k) retirement plan.
• Parental leave.
• Fertility benefits.
• Paid time off for vacation, personal, sick and holidays.
• Additional perks and benefits.