Facilities Operations Control Representative – Coral Gables Campus

About the role

The Facilities Operations Control Representative supports the safety and smooth functioning of the University of Miami’s Coral Gables campus. Acting as a primary point of contact for students, faculty, staff and facilities teams, the role coordinates work‑order requests, handles inquiries and ensures timely resolution of facility issues.

Key responsibilities

• Answer phone calls and email inquiries, providing appropriate greetings and directing issues to the right staff.
• Monitor and report alarm notifications received through electronic systems.
• Generate, transcribe and maintain work orders from online requests, phone calls, faxes and walk‑ins using the university’s work‑order management system.
• Dispatch facilities technicians and schedule repairs or maintenance based on priority.
• Distribute office supplies and help maintain inventory records.
• Ensure compliance with university policies and safeguard assets.

Required profile

• High school diploma or equivalent.
• Minimum of one year of relevant experience in customer service or facilities coordination.
• Strong commitment to the university’s core values.
• Ability to work independently and collaboratively.
• Excellent data‑entry accuracy and record‑keeping skills.

Required skills

• Proficiency with Microsoft Teams for communication.
• Experience using a work‑order management system.