Epic Access Optimization Analyst I - Capacity Management

About the role

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient‑first healthcare. As an Access Optimization Analyst I, you will support the Epic Cadence application, including template building, testing for new implementations, and enhanced application requests. You will process change request tickets and routine maintenance requests while supporting the enterprise‑wide Epic IT systems change request process.

Key responsibilities

• Support Epic Cadence application, including template build, testing, and enhanced requests.
• Process change request tickets and routine maintenance requests.
• Coordinate with others to ensure small‑ to medium‑sized requests are completed with available resources.
• Support integration of new physician practices into front‑end Epic systems.
• Analyze, create and maintain SER Masterfile provider records.
• Build and maintain Epic scheduling templates.
• Create and evaluate change request tickets against operational standards.
• Monitor change request tickets from submission through testing, validation, and implementation.
• Verify accuracy of questionnaire/decision‑tree flow after changes.
• Assist with analysis and building of visit types, panels, provider and resource pools.
• Provide end‑user support, demonstrations, and onboarding education.
• Build relationships with Institute stakeholders and Epic ITD team.

Required profile

• High School diploma/GED with two years of Epic system experience in an outpatient setting, or Associate’s degree with one year of experience.
• Solid understanding of ambulatory workflow.
• High degree of self‑motivation, versatility, and flexibility.
• Experience working at all levels of a health‑care organization.
• Strong analytical, presentation, and communication skills.
• Microsoft Office proficiency in Excel, Word, PowerPoint, and Visio.
• Demonstrated leadership, team, organizational, and problem‑solving skills.

Required skills

• Epic Cadence
• Epic template building
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Visio