Entry-Level Customer Experience Representative

About the role

Ramp is seeking enthusiastic entry‑level professionals to join its Customer Experience team. You will be the first point of contact for fast‑growing companies using Ramp’s finance platform, handling support requests via phone and email.

Key responsibilities

• Respond to customer inquiries through phone and email, ensuring high satisfaction.
• Collaborate with account management, product, and engineering teams to resolve issues and relay feedback.
• Document support cases, manage escalations, and contribute to internal knowledge bases.
• Provide insights that help improve Ramp’s product and service offerings.

Required profile

• Strong verbal and written communication skills.
• Ability to work weekends and thrive in a fast‑paced startup environment.
• Experience in customer support via email and phone.
• Analytical mindset with investigative and critical‑thinking abilities.

Required skills

• Zendesk (experience preferred but not mandatory).

What we offer

• Annual compensation range $46,750‑$55,000 (USD) plus equity.
• Comprehensive benefits including 100% medical, dental & vision coverage, 401(k) match, and One Medical membership.
• Opportunities for growth and development within a high‑growth fintech company.