Enterprise Monitoring Analyst

About the role

CACI is hiring an Enterprise Monitoring Analyst in Denver, Colorado, a full-time, regular position within its Information Technology category. The analyst provides on-site technical expertise to monitor, review and manage Enterprise services, correlating alerts, network incidents and maintenance activities to share situational awareness with the customer. The role requires a proactive, experienced professional with operational experience in alert monitoring and resource performance.

Work schedule: Panama shift pattern (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) with 12-hour shifts from 4am to 4pm. No travel required.

Key responsibilities

• Maintain system awareness by working with the Integrated Service Center Enterprise COMM NOC, external agencies and customers, and field units
• Provide situational awareness support: update reports, pass down documentation and master station logs, monitor chat rooms and communicate ongoing impacts to service operations
• Use Enterprise Management tools and analytics to correlate service impacts, availability, capability and SLA conformance
• Proactively monitor dashboards for high-priority alerts affecting mission-critical services
• Support the Government with local system events and correlate impacts to Enterprise Operations Squadron systems
• Coordinate network event and incident management, prepare daily availability briefings, charts and reports, and handle ad hoc tasks
• Generate situational awareness notifications through messaging systems and provide technical assistance when requested
• Support the After Action Report process and integrate ITIL 4 best practices into documentation, recommending process improvements
• Assess, triage and resolve basic incidents and requests, escalating out-of-scope issues to specialist teams, and alert management to recurring problems

Required profile

• Active TS/SCI clearance with polygraph
• DoD 8140 IAT Level 1 (or higher) certification to start, such as Network+, A+, CCNA-Security, CND or SSCP
• 5+ years maintaining IT infrastructure and services, or equivalent
• Working knowledge of network operations and IT services
• Excellent written and verbal communication and customer service skills

Required skills

• ITIL 4 framework and lexicon
• LAN/WAN network services and Carrier Ethernet
• Ability to review technical documentation and summarize it for executive-level review

What we offer

• Proposed pay range of $58,400 - $116,900 USD, depending on location, experience, skills and contract terms
• Healthcare, wellness, financial, retirement, family support, continuing education and time-off benefits
• A flexible time-off benefit and learning resources