Enterprise Account Manager

About the role

Matillion is looking for an Enterprise Account Manager to own a portfolio of existing customers, convert flexible billing to annual contracts and revive at‑risk accounts. You will combine technical fluency with commercial insight to drive revenue and customer health.

Key responsibilities

• Own and actively manage a portfolio of customer accounts, monitoring usage, health and commercial status.
• Convert pay‑as‑you‑go customers to committed annual agreements by building business cases from usage trends.
• Diagnose and remediate at‑risk accounts, coordinating technical and support resources to restore health.
• Proactively identify early signs of decline and intervene before churn.
• Collaborate with product, support and technical teams to resolve issues and represent the customer voice.

Required profile

• Proven experience managing a portfolio in customer success, account management or renewals with a track record of hitting retention or revenue targets.
• Demonstrated ability to close pricing or contract changes, not just present options.
• Technical fluency with cloud/SaaS products to diagnose customer issues without an engineer.
• Successful turnaround experience recovering dissatisfied or at‑risk customers.
• Strong CRM discipline, fluent in Salesforce or equivalent, with solid pipeline hygiene and forecasting.

Required skills

• Salesforce (or equivalent CRM) proficiency.
• Understanding of cloud‑based SaaS products.

What we offer

• Base salary range $95,200 – $142,800 per year.
• On‑target earnings up to $204,000 including commissions.
• Company equity.
• 25 days PTO plus 5 days paid volunteering leave.
• Health, life and mental‑health insurance.
• 401k retirement plan.