Engineering Manager, Shared Services

About the role

Shield AI, a venture-backed defense-tech company, is looking for an experienced Engineering Manager to lead its Shared Services Engineering team. The team is product-oriented and full-stack, building and operating common services, SDKs, APIs and customer-facing applications that connect Shield's products and reduce duplicated engineering. This is a technical, hands-on management role guiding architecture and delivery while staying engaged in complex engineering decisions.

Key responsibilities

• Build and lead the Shared Services Engineering team, including hiring, coaching, performance management and career development.
• Define and execute the team's roadmap, balancing customer needs, cross-product priorities, operational health and long-term technical investment.
• Partner with product and engineering teams to identify shared capabilities, set ownership and integration boundaries, and guide initiatives such as shared authentication, telemetry integrations, the Customer Support Portal and future public telemetry APIs.
• Lead the architecture, delivery and operation of shared services, SDKs, APIs and customer-facing systems.
• Establish secure, reliable, documented and versioned interfaces for internal engineering teams and external customers.
• Communicate plans, progress, risks and tradeoffs across engineering, product and organizational leadership.

Required profile

• 7+ years of software engineering experience, including managing engineers responsible for production software.
• Demonstrated technical judgment in designing and operating full-stack applications, backend services, APIs or distributed systems.
• Strategic systems thinking and the ability to turn recurring needs across products into reusable capabilities.
• Track record of setting technical direction, making tradeoffs and executing across immediate and long-term priorities.
• Effective cross-functional leadership, building alignment and trusted partnerships across engineering, product and organizational stakeholders.

Preferred: leading teams that built shared services and customer-facing applications from scratch, depth in areas such as identity and authentication, public APIs and SDKs, or OpenTelemetry and high-volume telemetry, and experience in regulated or compliance-driven environments.