Employee Health & Benefits Analyst

About the role

Marsh McLennan Agency's East Region, a leader in the employee benefits marketplace, is hiring an Account Analyst (Employee Health & Benefits Analyst) for its Consulting Client Service Team in Conshohocken, PA. The role takes proactive ownership of daily client support for all services and products, working with Producers, Strategic Account Executives and Financial Consultants to ensure client satisfaction and retention.

Key responsibilities

• Create and update client activity logs and coordinate plan audits, including insurance contracts, amendments and Summary Plan Descriptions
• Complete renewal checklists and the MMA compliance checklist, and support compliance requests such as Form 5500 data reviews
• Interpret plan documents to answer client questions and manage open enrollment, including communications, meetings and presentations
• Maintain client contacts and files in the BenefitPoint system and set up mailing lists
• Resolve disputed claims, billing and eligibility issues with carriers and track stop-loss reimbursements
• Handle Medicare Part D creditable coverage determinations, annual notice packets and RxDC reporting data
• Analyze the impact of new federal and state regulations on clients' plans and run benchmarking analyses
• Manage vendor relations during plan changes and prioritize work requests

Required profile

• Bachelor's degree or equivalent work experience
• 2-4 years of client service experience in benefits brokerage, benefits consulting or benefits administration
• Life and Health license preferred; must obtain it within 90 days if not held
• Hybrid work at the Conshohocken, PA office; ability to travel to client meetings

Required skills

• Proficiency with MS Office (Word, Excel, PowerPoint, Teams)
• Proficiency with Canva
• Aptitude for learning internal systems and workflows

What we offer

• Base salary of $74,725 to $100,000, depending on experience and qualifications
• Possible performance-based incentives
• Health and welfare benefits, tuition assistance, 401K and other retirement programs, and employee assistance programs