Eligibility Associate (TANF) – Cobb County

About the role

The Georgia Department of Human Services is seeking Eligibility Associates to support the Temporary Assistance for Needy Families (TANF) program in Cobb County. This position provides office management and client service functions for families applying for assistance.

Key responsibilities

• Perform general office duties such as keyboarding, filing, generating and managing correspondence.
• Provide and coordinate services to clients, families and partners who call or visit the local office, including follow‑up and issue resolution.
• Screen and register applications for all Office of Family Independence eligibility programs.
• Maintain confidential records and use electronic application, document imaging, and eligibility systems.

Required profile

• High school diploma or GED.
• At least six months of experience providing customer support or technical assistance.
• Meet TANF eligibility requirements (one qualifying child under 18 and household income below 300% of the Federal Poverty Level).

Required skills

• Proficiency with Microsoft Office Suite, especially Word and Excel.
• Ability to use standard corporate software applications and electronic document imaging systems.

What we offer

• Generous benefits package including medical, dental, vision, life insurance, retirement plans (401(k) and 457), paid holidays, vacation and sick leave.
• Opportunities for telework depending on the position.
• Unique training opportunities within the state government.