Educational Road Representative (Full-Time)

About the role

Dallas Strings, a family-owned orchestra rental company serving North Texas since the 1990s and now part of National Educational Music Company (NEMC), is hiring a full-time Educational Road Representative. The representative builds and grows local music programs by working directly with music educators and rental customers, managing their territory and providing maintenance for rental instruments. When not on the road, the role includes in-store customer support, phone inquiries and instrument refurbishment.

Key responsibilities

• Build strong relationships with music educators, district leaders and school administrators, and act as the main point of contact for school music programs
• Manage a territory plan aligned to school calendars, grow rentals through educator and family engagement, and hold weekly school visits
• Plan and support events such as recruitment nights, instrument trials and parent nights, and track the pipeline
• Coordinate pickups and deliveries of school-owned instruments needing repair, and escalate larger opportunities like purchases and repairs
• Resolve rental, repair and equipment issues promptly and professionally
• Provide in-store customer service, answer phone calls, and refurbish returned rental instruments
• Prepare and deliver new rental reservations for fall school delivery

Required profile

• Experience with music educators, schools or a relationship-based service or account management role
• Understanding of school instrumental music programs, including seasonal cycles and recruitment periods
• Valid driver's license and comfort travelling within the territory
• Able to lift and transport instruments and equipment up to 50 lbs
• Bachelor's degree in Music Education, Music Performance, Business or equivalent experience

What we offer

• Salary of $45,000 - $55,000 per year
• 401(k) with company match
• Paid time off and holidays
• Professional development and career growth opportunities