EAP Clinical Consultant

About the role

Lyra Health is hiring a Clinical Care Navigator on its Organizational Services Team. You will be the first clinical point of contact for HR, ER and Benefits teams seeking expert guidance, coordinating timely support for employees facing behavioral health concerns. You will not provide ongoing therapy but will use your clinical skills to consult, coordinate critical incident responses and reach out proactively to employees in crisis. The role requires working one of two shifts: Tuesday to Saturday or Sunday to Thursday, 1:00 PM to 9:30 PM PST (with corresponding times for MST, CST and EST).

Key responsibilities

• Provide clinical consultation and guidance to leaders, HR and ER teams on employee behavioral health concerns and workplace dynamics.
• Coordinate and facilitate Critical Incident Stress Debriefing (CISD) responses, including identifying responders, organizing logistics and following up with care.
• Deliver discreet, high-touch clinical support to executives and VIP employees.
• Respond to calls and emails from HR, ER and benefits leaders with clinical expertise and Lyra resource guidance.
• Reach out to high-risk or crisis employees, offering in-the-moment support, risk assessment, safety planning and care navigation.
• Partner with Customer Success, Workforce Transformation, operations and clinical leadership to align services with contractual commitments.
• Maintain accurate, confidential records in compliance with HIPAA and Lyra protocols.
• Use Lyra's proprietary software to identify barriers to care and connect clients to suitable treatment.
• Independently manage a caseload of complex, multi-need clients.

Required profile

• Master's degree in clinical social work or equivalent; independent clinical licensure (e.g., LCSW, LMFT, LPC, LPCC) is required, and supervised hours toward licensure are not provided.
• Candidates without a state license to deliver mental health services independently will not be considered.
• Certified Employee Assistance Professional (CEAP) preferred.
• Two years of post-license experience; EAP or clinical call center experience or organizational consulting preferred.
• Significant experience with high-risk situations (e.g., suicidality, mandated reporting), CISD coordination and working with HR/ER and corporate leadership.
• Full-time U.S. resident; work cannot be done from outside the United States.