Documentation, Process Development and UAT Analyst

About the role

This National Remote position supports the Optum Care Eligibility Team by developing and maintaining operational documentation, designing standardized and efficient processes, and coordinating User Acceptance Testing (UAT) for eligibility data changes, system enhancements and new health plan implementations. The role partners with business, operations, implementation and technology teams to turn requirements into usable procedures, workflows, test scenarios and controls. It is full time, with flexibility to work any shift schedule between 8:00 am and 5:00 pm local time, and occasional overtime may be needed.

Key responsibilities

• Create, organize and maintain operational documentation such as SOPs, desktop procedures, job aids, reference guides, decision documents and process workflows.
• Document current-state processes with subject matter experts, identify gaps and design controlled future-state processes.
• Set documentation standards, naming conventions, version control, review cycles and approval requirements.
• Facilitate process-development sessions defining roles, handoffs, inputs, outputs, controls, exception paths and success measures.
• Translate requirements into process documentation, user acceptance criteria, test scenarios and test cases.
• Coordinate and run UAT for eligibility data loaded into Facets, develop UAT plans, scripts, traceability and test data requirements, and log and track defects.
• Analyze test results, troubleshoot variances and communicate business impact and next steps.
• Track documentation, process and UAT status, risks and dependencies, and improve documentation and UAT practices.

Required profile

• High school diploma / GED or equivalent work experience; 18 years of age or older.
• 2+ years of eligibility operations experience.
• 1+ year of experience supporting member eligibility data using the Facets eligibility processing platform.
• 1+ year of experience developing operational documentation, procedures, workflows or job aids.
• 1+ year of project or UAT experience in an enterprise environment, including test data creation and validation of test results.
• Ability to work a flexible schedule during holidays and peak periods from October through January.

Required skills

• Intermediate proficiency with Microsoft Office, including Excel, Word and PowerPoint.
• Experience translating business requirements into documented processes, acceptance criteria, test scenarios or test cases.
• Preferred: process mapping, document version control, UAT planning and defect management, and strong written communication and stakeholder management skills.

What we offer

• Weekly on-the-job training with shadowing of subject matter experts.
• Pay of $29-$52 per hour for full-time employment, plus benefits, incentive and recognition programs, equity stock purchase and 401k contribution.
• Weeks of on-the-job training aligned with the hire's schedule.