Director, Product Management (Digital Experiences)

About the role

Achieve is looking for a Director, Product Management to lead the digital acquisition and service experiences for its acquisition and loan servicing flows across all Achieve Lending product lines (Personal Loans and HELOCs). This is a high-visibility player/coach position with leadership of a team of product managers, reporting to a hybrid schedule with on-site presence as needed.

Key responsibilities

• Own the long-term vision, strategy and roadmap for the Digital Acquisition and Loan Servicing Portal, including integration of AI agents and tools.
• Lead multi-functional product squads at a strategic level while stepping in hands-on during critical delivery phases.
• Standardize digital onboarding, origination, automated decisioning, document collection and post-origination servicing into a seamless, high-conversion experience.
• Analyze user behavior and funnel metrics to drive conversion, self-service loan management and referrals and cross-sell/refinancing opportunities.
• Expand omnichannel engagement, including AI tools and integrations.
• Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales and Operations.
• Coach and mentor a team of Product Managers and build career pathways.

Required profile

• 10+ years of product management experience on complex, consumer-facing digital products, with 3-5 years in product leadership.
• Bachelor's degree in a related field or equivalent practical experience.
• Deep FinTech and lending domain expertise (Personal Loans, Mortgages/HELOCs, or debt consolidation).
• Direct experience with Loan Origination Systems, servicing platforms, digital underwriting and credit bureau integrations.
• Proven success in consolidating fragmented product flows and cross-selling.
• Strong technical depth, including reviewing API documentation, writing specifications and leading technical squads.
• Understanding of lending compliance and regulatory requirements.

Required skills

• Product analytics, A/B testing and conversion rate optimization.
• Technical acumen: APIs, architecture discussions, detailed specifications.

What we offer

• Salary range of $220,000 to $250,000 plus bonus and benefits.
• Hybrid and remote work options, depending on location.
• 401(k) with employer match, medical, dental and vision with HSA/FSA options.
• Vacation and sick time, volunteer days, and access to an Employee Assistance Program.
• Paid back on eligible education expenses, pet care discounts, and the Achieve Care Fund.