Director, Operations - Provider Performance

About the role

Lyra Health, a provider of evidence-based mental health care, is seeking an experienced Director of Operations - Provider Performance to establish and run a holistic provider performance strategy across all its clinical service lines. The role leads a high-impact team at the intersection of clinical strategy, data analytics and operational execution, partnering with Service Line leaders, Clinical Operations and Data Analytics to build scalable data infrastructure, operational tools and executive reporting.

Key responsibilities

• Define and execute a holistic provider performance vision with standardized, scalable frameworks across all clinical service lines
• Lead, mentor and build a high-performing operations team, setting priorities and supporting professional development
• Partner with Data Analytics to build a unified data vision and central systems to measure, track and predict provider availability, capacity and performance across diverse employment models
• Oversee operational tools, workflows and cross-program dashboards that give clinical managers day-to-day visibility and executives real-time insight
• Act as a core operational partner to senior leadership on growth initiatives, focusing initially on provider availability, network utilization and productivity in the Adult Outpatient Service Line

Required profile

• 5+ years of hands-on experience designing, scaling or managing provider performance operations, clinical productivity frameworks or provider network operations in a healthcare organization, health tech company or large provider network
• 15+ years of experience in business operations, management consulting, healthcare operations or high-growth health tech; experience scaling complex operations preferred
• 8+ years of direct people management, with a track record of scaling teams and building strong team cultures
• Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders and cross-functional teams
• Ability to turn complex, disparate processes into standardized, scalable systems in ambiguous environments
• Passion for expanding access to evidence-based mental health care

Required skills

• Deep understanding of clinical network operations and core provider metrics such as panel management, utilization rates and clinical outcome tracking
• Proven ability to scope analytical frameworks, synthesize complex data sets and work with analytics teams to turn raw data into operational tools and dashboards