Director, Maintenance Operations - Houston

About the role

Greystar, a global real estate platform focused on institutional-quality rental housing, is looking for a Director of Maintenance Operations for its Houston office. The Director ensures optimum performance through comprehensive programs, initiatives and strategies for regional maintenance, works with regional maintenance teams to track and improve their effectiveness and efficiency, and advises Owners, Asset Management, Construction Services and senior leadership on capital, maintenance and renovation matters.

Key responsibilities

• Manage maintenance across a regional portfolio of properties and give direction to Regional Maintenance Managers
• Mentor and train team members, and recruit and hire when needed
• Prioritize and scope operational excellence projects to improve maintenance quality and process efficiency, using data, KPIs and performance indicators
• Work with senior leadership to develop action plans for maintenance operations
• Ensure company and owner objectives are met on all properties in the division
• Ensure compliance with company programs, safety programs, OSHA, insurance and licensing, and regulatory programs and inspections
• Deliver project management, property maintenance and facility services, and work with other departments such as Customer Experience
• Complete HR, financial, administrative and other reports and analysis
• Follow policies and procedures, report violations, practice safe work and stay up to date with industry technology and standards

Required profile

• Demonstrated ability to read, write and communicate clearly, and to read financial statements such as profit and loss statements and budgets
• Knowledge of federal fair housing laws and applicable local housing provisions
• Minimum five years of supervisory experience; seven years of property maintenance, capital projects or renovation experience in a multifamily environment preferred
• College degree in a related field or equivalent experience highly preferred
• Current driver's license and automobile insurance; EPA certification, CPO certification and REAC training preferred

Required skills

• Proficiency in word processing, spreadsheets, property management software (Yardi or One Site) and database programs
• Mathematical skills for budgets and financial reporting
• Ability to use standard maintenance tools and equipment

What we offer

• Base salary, with possible quarterly or annual bonus for corporate positions and weekly, monthly or quarterly bonuses for onsite property positions
• Medical, dental, vision, disability and life insurance, with low employee-only medical costs
• Paid time off: 15 vacation days, 4 personal days and 10 sick days for new hires