Director, Customer Success

About the role

Hippocratic AI is seeking a Director of Customer Success to lead enterprise health system accounts and a high‑performing team of Customer Success Executives. You will combine senior client ownership with hands‑on leadership of solution deployment, workflow adoption, and measurable long‑term impact delivery.

Key responsibilities

• Lead, coach, and develop a team of Customer Success Executives, fostering accountability and continuous improvement.
• Serve as primary contact for assigned health system accounts, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders.
• Lead enterprise implementations of Hippocratic AI solutions, aligning with client operational priorities and clinical workflows.
• Collaborate with Product, Engineering, and Sales to incorporate customer feedback into product evolution and go‑to‑market strategy.
• Define, track, and communicate client success metrics that measure clinical, operational, and financial impact.
• Guide change‑management strategies to ensure adoption and sustained value.

Required profile

• Healthcare‑savvy leader with experience in startup environments.
• Proven ability to translate early product‑market fit into durable enterprise value.
• Strong client ownership mindset and player‑coach leadership style.

Required skills