Digital Marketing Operations Associate

About the role

Roche is hiring a Digital Marketing Operations Associate in San Jose. The role provides executional support for digital marketing activities through a centralized service delivery model, working within a hub-based operations team. It covers campaign execution, content support, email, marketing automation, SEO, social media, paid media, sales enablement and reporting, using approved strategies, templates and processes.

Key responsibilities

• Execute assigned digital marketing activities through a centralized operations model in support of affiliate and business requests.
• Support day-to-day campaign execution, including setup, updates, coordination and maintenance of campaign elements.
• Perform routine website, SEO, social media, paid media support, marketing automation, sales enablement support and reporting tasks as assigned.
• Assist with marketing automation and campaign workflow tasks such as list handling, journey support, form setup and related production work.
• Run quality assurance checks to confirm deliverables are accurate, complete and aligned with instructions, templates and governance before release or handoff.
• Support reporting by compiling performance inputs, updating templates, preparing recurring reports and keeping reporting records.

Required profile

• Bachelor's degree in Marketing, Business, Communications, Digital, Information Systems or a related field, or equivalent practical experience.
• Experience in digital marketing support, campaign execution, shared services, operations, content production or a similar execution-focused environment is preferred.
• Basic familiarity with digital marketing channels and workflows (campaign execution, content updates, email, social media, reporting).
• Familiarity with digital marketing platforms, content systems, CRM, marketing automation, collaboration tools or reporting tools is an advantage.