Digital Campaign Delivery Expert

About the role

Roche is hiring a Digital Campaign Delivery Expert in its Global Digital Hub in San Jose. You will support Global Campaign Coordinators by overseeing end-to-end coordination and delivery of multiple digital campaign content creation projects across channels and request types, ensuring delivery standards and established ways of working are met or improved.

Key responsibilities

• Oversee and coordinate operational activities for digital campaign content delivery, monitor project statuses, identify and report risks, and connect with global brand teams, engagement managers and production teams.
• Lead project management by defining scopes, timelines, resource allocation, project plans and milestones, supporting demand planning and regular content planning updates with the Global Campaign Coordinator.
• Mentor Campaign Delivery Specialists and junior team members, help resolve operational issues, mitigate risks, provide hands-on onboarding support and lead knowledge sharing through retrospectives and learning sessions by therapeutic area.
• Partner with global brand managers and engagement managers to develop and implement content strategies, incorporate stakeholder feedback, revise requests and support client communications around service offerings and change management.
• Act as a content network facilitator and subject matter advocate, driving conversations between global and local teams, building relationships across brand and affiliate networks, piloting new initiatives and advocating for expanded services.

Required profile

• Bachelor's degree in Marketing, Business, Communications or a related field.
• 5+ years of proven project management experience, preferably in digital marketing or content creation; pharma/life sciences experience is a plus.
• Strong understanding of digital marketing principles, campaign management and content delivery.
• Excellent organizational and multitasking abilities, with a track record of managing multiple projects and resolving risks proactively.
• Exceptional communication and interpersonal skills, able to work with diverse stakeholders in a cross-functional team.

Required skills

• Proficiency in project management tools and software.
• Familiarity with content management systems.
• Experience mentoring and onboarding team members.
• Knowledge of pharma compliance and regulatory concepts is an advantage.