Desktop Support Technician – New Orleans

About the role

The Archdiocese of New Orleans is looking for a customer‑focused Desktop Support Technician to join its IT team. You will be the first point of contact for employees experiencing technical issues, ensuring that computers, peripherals, and software run smoothly across the organization.

Key responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain Windows operating systems and Microsoft Office Suite.
• Respond to help‑desk tickets and service requests promptly.
• Set up hardware for new hires, including imaging and software installations.
• Troubleshoot network connectivity issues and collaborate with the network team.
• Maintain accurate documentation of issues, solutions, and inventory.
• Deliver both remote and on‑site support as needed.
• Assist with system upgrades, migrations, and technology rollouts.
• Train end users on hardware, software, and security best practices.

Required profile

• High school diploma or equivalent; Associate’s degree in IT preferred.
• 1‑3 years of desktop support or help‑desk experience.
• Valid driver’s license and reliable transportation for occasional on‑site visits.

Required skills

• Windows 10/11
• Microsoft Office 365
• Active Directory
• PC hardware troubleshooting, repair, and replacement
• Networking basics: TCP/IP, DNS, DHCP
• Remote support tools and ticketing systems
• Mobile Device Management (MDM) solutions
• Familiarity with macOS and iOS devices

What we offer

• Salary range $42,000 – $45,000 annually, based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Professional development and certification reimbursement.