Desktop Support Technician

About the role

Ocean Bank is looking for a dependable, service‑oriented Desktop Support Technician to provide hands‑on technical assistance to employees across the bank. The role ensures that desktop computers, printers and other peripherals operate smoothly and efficiently.

Key responsibilities

• Install, upgrade, support and troubleshoot printers, computer hardware and authorized peripheral equipment.
• Perform preventative maintenance, diagnose and resolve software, hardware and network issues.
• Provide remote and on‑site support, including system backups, recovery operations and user account management.
• Maintain inventory records and assist with projects such as system migrations and software upgrades.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field (or equivalent experience).
• 3+ years of experience in desktop support, hardware and software installation and maintenance.
• Reliable transportation for occasional branch visits.

Required skills

• Knowledge of LAN/WAN, Wi‑Fi, VPN, TCP/IP and Active Directory.
• Experience with ticketing systems and remote desktop software.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• CompTIA A+ certification (preferred) and Microsoft certifications (preferred).
• Familiarity with Microsoft and AS400 systems (preferred).