Desktop Support Technician – Classroom Management

About the role

The University of Miami’s Office of Classroom Management is seeking a full‑time Desktop Support Technician to maintain and support classroom technology across its campuses. The role focuses on ensuring instructional spaces are equipped, functional, and ready for academic and special events.

Key responsibilities

• Install, troubleshoot, configure, and repair classroom AV and computer equipment.
• Provide prompt, courteous customer service and follow‑up communication for faculty, staff, and students.
• Deliver training on classroom technology to faculty members.
• Prioritize and organize support requests, coordinating with the OCM Director, vendors, and other departments.
• Monitor equipment status via management software and maintain accurate hardware/software records.
• Assist with procurement, inventory inspections, and receipt of parts and materials.
• Participate in planning, design, installation, and testing of new instructional technology systems.
• Act as liaison between OCM and non‑OCM units, supporting event scheduling and special projects.
• Document support calls and work orders in the departmental tracking system.

Required profile

• Ability to work evenings, high‑peak periods, and weekends as needed.
• Strong customer‑service orientation with clear verbal and written communication.
• Organizational skills to manage multiple support tickets and inventory tasks.

Required skills