Desktop Support Specialist

About the role

Marc Jacobs International is looking for a Desktop Support Specialist to join its IT team at the SoHo headquarters in New York City. The role provides onsite and remote technical assistance, ensuring a stable, secure, and efficient desktop environment for all employees, including executive and VIP users.

Key responsibilities

• Deliver onsite and remote support for Windows and macOS devices, mobile technology, printers, monitors, docking stations, and audiovisual conference room systems.
• Support Microsoft 365, email, calendaring, and other approved business applications.
• Document incidents, service requests, troubleshooting steps, and resolutions in the IT service management system.
• Provide high‑touch technical assistance to executives, senior leadership, and designated VIP users, preparing conference rooms and meeting technology for critical events.
• Deploy, configure, maintain, replace, and retire end‑user devices; manage inventory, asset tagging, warranty tracking, and disposal processes.
• Assist with endpoint management processes such as device enrollment, software deployment, patching, and policy application using tools like Omnissa/WS1.
• Follow IT security standards, supporting encryption, multifactor authentication, and access controls.
• Create and maintain knowledge‑base articles and user guides.

Required profile

• Proven experience providing technical support in Windows and macOS environments.
• Ability to handle executive‑level requests with professionalism, discretion, and urgency.
• Strong attention to detail for asset inventory and documentation.
• Familiarity with IT security best practices and endpoint compliance.

Required skills

• Windows operating system support
• macOS operating system support
• Microsoft 365 administration
• Active Directory
• Omnissa/Workspace ONE (WS1)
• Endpoint management, device enrollment, software deployment, patching
• Encryption, multifactor authentication, access control policies
• Hardware troubleshooting (desktops, laptops, mobile devices, printers, monitors, docking stations)
• Audiovisual and conference‑room technology support