Deskside Support Analyst

About the role

News Corp is seeking a Deskside Support Analyst to deliver on‑site technical assistance to employees and contractors across its media brands. The role is based in Depew, NY and works five days a week, handling a wide range of hardware and software issues.

Key responsibilities

• Provide first‑ and second‑level support for PCs, Macs, printers, VoIP phones, wireless and handheld devices.
• Image, deploy, configure and maintain desktops, laptops, monitors, docking stations and conference‑room equipment.
• Troubleshoot Windows and macOS operating systems, applications, networking, Active Directory and Office 365/Google Workspace issues.
• Support audio‑visual setups and remote users via ticketing system, email, phone or hands‑on intervention.
• Maintain accurate asset records in the CMDB and coordinate warranty repairs with vendors.
• Assist with onboarding by training new employees on standard applications and devices.

Required profile

• Strong passion for technology and helping end‑users.
• Ability to communicate technical information clearly to non‑technical staff.
• Willingness to continuously learn new tools and technologies.

Required skills

• Windows desktop environment.
• macOS desktop environment.
• SCCM (System Center Configuration Manager).
• Active Directory.
• Office 365 and Google Workspace.
• Basic networking and OS imaging.
• Audio‑visual equipment setup and support.
• Mobile device support (Android, iOS).